In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our care. Complaints are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on our aim which is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
33 Weymouth Street, London, W1G 7BY